Live Chat With Contacts

Never miss a critical, time-sensitive customer message ever again. Our highly robust and intuitive shared inbox allows multiple customer support agents to handle incoming conversations from a single, official WhatsApp business number simultaneously. This centralized, collaborative workspace ensures that your entire support team can work together efficiently, smoothly manage exceptionally high message volumes, and provide incredibly fast, cohesive, and professional customer support across multiple distinct communication channels.

Managers can seamlessly assign incoming chats to specific, specialized departments, while agents can leave internal, private notes that remain entirely invisible to the customer, and utilize an expansive library of pre-saved quick replies to drastically reduce their average resolution times. You can easily implement advanced skill-based or automated round-robin routing rules to strictly ensure that every single inquiry is automatically directed to the most qualified, available agent, completely preventing frustrating bottlenecks in customer service.

Moving far beyond just WhatsApp, this unified inbox seamlessly brings together direct interactions from Facebook Messenger, Instagram Direct Messages, and website live chat, giving your team a complete, unparalleled 360-degree view of the customer's entire communication history. Comprehensive performance metrics, detailed exportable reports, and real-time analytics allow managers to closely track average response times, individual agent productivity, and overall customer satisfaction ratings at a granular level.