Stop manually, exhaustively checking your smartphone for missed Instagram Direct Messages and scattered notifications. Bring all your valuable Instagram interactions into our powerful, centralized unified inbox to effortlessly scale your brand's social media support and direct sales efforts. This indispensable feature allows your entire team to collaboratively manage DMs, Story mentions, and public post comments from a single, organized dashboard perfectly alongside your other critical messaging channels.
Easily set up highly intelligent, contextual auto-replies for frequently asked questions and instantly, proactively engage followers who choose to interact with your published content. Whether a user tags your brand enthusiastically in a temporary Story or leaves an inquiring comment on a promotional post, you can trigger complex automated workflows to send them a personalized direct message, instantly converting highly engaged, curious followers into loyal, paying customers.
Unlike standard, unclickable Instagram post captions, Instagram Direct Messages fully support rich, clickable hyperlinks, making it an incredibly powerful, direct tool for driving immediate sales and targeted website traffic. By actively utilizing your library of saved quick replies, collaborative internal agent notes, and smart, automated chat routing, your social media managers and sales teams can work together flawlessly to capitalize on absolutely every single social interaction.
All channels
One place
Reply to mentions
Engage instantly
Auto-hide spam
Sentiment analysis
Yes, any reply or mention in a story will appear as a conversation in your shared inbox.
Yes, you can set up automation to reply to post comments and send a DM to the commenter automatically.
Yes, the Instagram API requires your account to be a Business or Creator account connected to a Facebook Page.
Yes, unlike captions, Instagram DMs support clickable links, making it great for driving sales.
Yes, all your saved quick replies are accessible when replying to Instagram messages.
Absolutely. You can route Instagram specific inquiries to your social media or sales teams.
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